HOW TO NOT SAY THE WRONG THING.
[Op-Ed from L.A. Times, April 7, 2013]
It works in all kinds of crises – medical, legal, even existential. It’s the “Ring Theory” of kvetching. The first is comfort it, dump out.
http://articles.latimes.com/2013/apr/07/opinion/la-oe-0407-silk-ring-theory-20130407